Sorry that you could not make your event. That said that is what we are for! To file a new claim please fill out the form below in its entirety and include the supporting documentation required. If you are looking for the Status of your Claim please email us directly at help@ticketguardian.net and we will get back to you ASAP.

Online Claim Submission

In order to file your claim, we need some information from you. Those fields marked with an asterisk (*) are required, all other fields are optional but it's recommended you fill them out so we can better process your claim.

Step 1 of 6 - Policy Information

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  • Filing a Claim

    Once you press "Submit Claim", your claim will be filed, you will receive an email confirming your claim, and you will be automatically re-directed to your personalized claim page. On this claim page, you can check the status of your claim, correspond with our claim agents, and upload any files that have been requested. Please make sure your information is correct. The more information you provide, the better our agents can assist you in the claims process. Any false or inaccurate information may result in your claim being closed automatically. By clicking "Submit Claim", you certify that all information on this claim is accurate and truthful under Federal Law and under penalty of perjury, under the laws of the state of California. The submission of a false, fictitious or fraudulent statement may result in imprisonment of up to 5 years and a fine of up to $10,000 ( 18 USC 1001 ). In addition, a civil penalty of up to $5,000, and an assessment of twice the amount falsely claimed may be imposed ( 31 USC 3802 ).
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